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mandy giacchetto's avatar

Great distillation of those 3 levers of design. Clear and accurate. As a design leader, those feel like the right buckets to effectively manage a design team's portfolio of work and resource allocation. Better than "Discovery" and "Delivery", which have become quite process centric vs outcome centric in org vernacular.

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Justin Delabar's avatar

Thanks, Mandy! Yes, I see these as the three types of design programs that mature design orgs should run. Similarly, it’s how I frame the “process pillar” of Design Operations.

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